FAQ

Welcome to Maria Clara Clothing. Here are the answers to the most common questions about our shirts, sizing, orders, payment, and delivery.

PRODUCTS AND SIZING

What type of shirts do you offer?

Maria Clara Clothing offers premium shirts in different silhouettes, including:

• Oversized Fit
• Regular Fit
• Cropped Box Fit

The fit may vary depending on the design, so please check the product title, description, and size guide before ordering.

What material do you use?

Our shirts are made using premium heavyweight cotton fabric designed for everyday comfort, durability, and a structured streetwear look.

The exact fabric composition and GSM may vary by collection. Please check the product description for complete details.

How do I choose the correct size?

Please visit our Size Guide and select the chart that matches the product’s fit:

• Oversized Fit
• Regular Fit
• Cropped Box Fit

For the most accurate result, measure a shirt you already own and compare its chest width and body length with our chart.

The measurements shown are garment measurements, not body measurements. A normal allowance of approximately 0.5 to 1 inch may occur because of the production process.

Should I size up or size down?

For the intended fit, we recommend choosing your usual size.

For a more relaxed fit, choose one size up. For a less oversized appearance, choose one size down.

Please refer to the product’s specific fit and size chart before placing your order.

Are your shirts unisex?

Most Maria Clara Clothing shirts are designed to be worn by anyone. The final appearance will depend on the selected fit, size, height, and body type.

ORDERS AND PAYMENT

How much are your shirts?

Our regular shirt price is ₱649 per piece, unless a different promotional price is displayed on the product page.

Prices and promotions may change without prior notice. The amount shown during checkout will be the final product price for your order.

Do you accept Cash on Delivery?

Yes. Cash on Delivery is available for eligible locations.

Please prepare the exact or sufficient payment amount when your parcel arrives.

How do I place an order?

You may order directly through our website:

1. Select your preferred design.
2. Choose the correct size.
3. Add the item to your cart.
4. Proceed to checkout.
5. Enter your complete shipping information.
6. Select your available payment method.
7. Review and submit your order.

Please make sure your contact number and delivery address are correct before completing checkout.

What information should I include in my address?

Please provide your complete address, including:

• House, unit, building, or street number
• Street or subdivision
• Barangay
• City or municipality
• Province
• Postal code
• Nearby landmark, when necessary

Incomplete addresses may cause verification issues or delivery delays.

How do I know if my order was successfully placed?

After completing checkout, you should see an order confirmation page. You may also receive confirmation through the email address or contact details entered during checkout.

Our team may contact you when additional verification is required.

Can I order through Facebook Messenger?

Yes. You may message our official Facebook Page for assistance.

Please provide:

• Full name
• Complete address
• Contact number
• Product name
• Size
• Quantity

For faster and more secure processing, we still recommend ordering through the official Maria Clara Clothing website.

ORDER CHANGES AND CANCELLATIONS

Can I change my size, design, or delivery address?

Please contact Customer Support immediately.

Changes are only possible while the order has not yet been packed, processed, or handed over to the courier. Once the order has been shipped, we may no longer be able to modify it.

Can I cancel my order?

Cancellation requests must be submitted as soon as possible.

Orders that have already been packed or shipped may no longer be cancelled. Repeated refusal of confirmed Cash on Delivery orders may affect a customer’s ability to place future orders.

Please order responsibly and confirm your size, design, and address before submitting your order.

I entered the wrong contact number or address. What should I do?

Message our Customer Support Team immediately and provide:

• Full name
• Order number
• Incorrect information
• Correct information

We will try to update the order as long as it has not yet been shipped.

SHIPPING AND DELIVERY

Where do you deliver?

We deliver to serviceable locations throughout the Philippines.

Some remote or restricted areas may have limited courier coverage. Customer Support may contact you when an address needs verification.

How much is the shipping fee?

The shipping fee depends on your delivery location, courier coverage, and any active shipping promotion.

The applicable shipping fee will be displayed during checkout before you complete your order.

How long does delivery take?

Estimated delivery times after the parcel has been shipped are:

• Metro Manila and Cavite: 2–3 business days
• Other Luzon areas: 3–5 business days
• Visayas and Mindanao: 6–8 business days

These are estimates only. Delivery may take longer because of courier operations, holidays, weather conditions, high parcel volume, remote locations, or other unforeseen circumstances.

How can I get my tracking number?

Once your order has been processed and shipped, you may request the tracking number by messaging our official Facebook Page or Customer Support Team.

Please provide:

• Full name
• Order number, when available
• Contact number used for the order

Our Customer Service representative will verify your order and provide the tracking information.

Why is my tracking status not updating?

Courier tracking systems may take some time to reflect the latest movement of a parcel.

Please allow up to 24–48 hours after receiving the tracking number. When there is still no update after that period, contact Customer Support so we can assist you.

What happens when I miss the delivery?

The courier may make another delivery attempt or contact you using the number provided during checkout.

Please keep your phone available and make sure someone is ready to receive and pay for the parcel. Failed delivery attempts may result in the package being returned to us.

RETURNS, EXCHANGES, AND PRODUCT CONCERNS

Can I exchange an item because of the wrong size?

Size exchanges may be considered when the item is:

• Unused
• Unwashed
• Unworn, except for fitting
• Free from stains, odor, damage, or alterations
• Returned with its original packaging and tags, when applicable

The customer may be responsible for the return and replacement shipping fees when the correct product and size were delivered based on the order.

Please contact Customer Support first before returning an item. Items returned without approval may not be accepted.

What should I do if I received the wrong or defective item?

Please message Customer Support immediately after receiving the parcel.

Send the following:

• Order number
• Full name
• Clear photos of the item
• Clear photo of the parcel packaging and shipping label
• Unboxing video, when available
• Brief description of the concern

Do not wash, wear, alter, or remove the tags from the item while the concern is under review.

Verified wrong or defective items will be handled according to our store policy.

Can I return an item because I changed my mind?

Returns based solely on change of mind may not be accepted.

Please review the product photos, description, fit, color, and size chart carefully before ordering.

Actual colors may also vary slightly because of lighting, photography, and screen settings.

PRODUCT CARE

How should I wash my Maria Clara Clothing shirt?

For better color, print, and fabric longevity:

• Turn the shirt inside out before washing.
• Wash with similar colors.
• Use cold or mild-temperature water.
• Use mild detergent.
• Avoid bleach.
• Do not soak for long periods.
• Do not iron directly on the print.
• Air-dry when possible.
• Avoid excessive heat from tumble drying.

Always follow the care label attached to the garment.

Will the shirt shrink after washing?

Minor shrinkage may occur depending on the fabric, water temperature, washing method, and drying method.

To minimize shrinkage, wash using cold or mild-temperature water and avoid excessive dryer heat.

AVAILABILITY AND SUPPORT

Will sold-out designs or sizes be restocked?

Some products may be restocked, while limited-edition designs may not return.

Follow our official social media pages for restock announcements, new releases, and promotions.

How can I contact Maria Clara Clothing?

For order assistance, tracking requests, sizing questions, and product concerns, please message our official Maria Clara Clothing Facebook Page or Customer Support channel.

Our team will respond as soon as possible during operating hours.